Get a personalized quote in 5 minutes – instead of 4 to 8 hours
The travel industry is under pressure: customers expect fast, tailor-made offers. But the reality is often different. Cumbersome CRM systems, manual data entry, and time-consuming research slow down even experienced travel consultants. Deep Impact shows how this can be fundamentally changed with a radical AI-first approach.
The problem: Manual processes cost time and quality
Industry-specific CRM systems for the travel industry often rely on manual input. This leads to two fundamental problems:
Time loss: Depending on its complexity, creating a personalized travel offer takes 4 to 8 hours. From the customer inquiry to hotel and flight research to the final presentation—every step requires manual work.
Quality fluctuations: Data quality depends heavily on the individual employee. Incomplete information, typos, or forgotten details are not uncommon.
The solution: A platform with an AI-first approach
After thorough analysis, we took a radical step: building a completely new platform designed from the ground up with artificial intelligence. The principle: AI fills in what it can – virtually no more manual input.
What the platform does automatically
Request processing: Customer requests are automatically recorded and categorized – whether by email, web form, or phone.
Call transcription: Phone calls are automatically transcribed. The AI extracts relevant information such as travel dates, preferences, and budget.
Quotation creation: The system automatically generates a draft quotation from the extracted data.
Real-time research: Current hotel and flight prices are queried via API and integrated directly into the quote.
Visual presentation: An appealing timeline visualizes the trip for the customer – including an automatically calculated budget.
DMC communication: Communication with destination management companies is automated – including the processing of incoming information.
The result: What used to take 4 to 8 hours is now done in 5 minutes.
Integrated travel management included
The platform not only covers the quotation phase, but also integrates the entire travel management process. From the initial inquiry to post-trip follow-up, all processes converge in one system. This reduces media breaks and creates end-to-end transparency.
AI changes the rules of the game
This example clearly shows how AI is enabling completely new approaches to everyday work today. It is not a question of optimizing existing processes, but of fundamentally rethinking them. The AI-first approach asks the question: “What can AI take over – and where do humans really need to be involved?”
In the travel industry, the answer is obvious: AI takes care of data collection, research, and documentation. Humans focus on what sets them apart – consulting, creativity, and personal relationships with customers.
